We’re moving to a new client management system

Maitland Community Care Services is moving to a new client management system from 1 September 2026. This will help us coordinate and deliver services more consistently and efficiently.

During the changeover, your scheduled service time may temporarily vary, or a different support worker may attend. Your statements and invoices will have a new look, and direct debit and invoice payments will move to a monthly schedule.

After your service, your support worker will ask you to sign their phone screen using a stylus. This only confirms that the service took place and does not change your services, care plan or agreement.

If you have any questions, please contact us.