Position Vacant

Customer Service Officer – Rostering

The Customer Service Officer – Rostering is responsible to efficiently and effectively roster internal community support workers, volunteers, drivers and vehicles as required.   Role involves use of two clients management systems and is critical to the effective and efficient delivery of services to clients. The role is part-time – 60 hours a fortnight over 5/days week – 10am – 4.30pm. These hours are essential to the role.

Full Position Description

The Customer Service Officer – Rostering is responsible to efficiently and effectively roster internal community support workers, volunteers, drivers and vehicles as required.   Role involves use of two clients management systems and is critical to the effective and efficient delivery of services to clients. The role is part-time – 60 hours a fortnight over 5/days week – 10am – 4.30pm. These hours are essential to the role.

To be successful in this role you will need:

  • Previous experience working with older people and people with a disability and/or knowledge of Consumer Directed Care, NDIS and Home Care Guidelines
  • Certificate IV level qualifications in business administration or a related discipline and/or equivalent experience and competencies
  • Demonstrated organisational skills and experience working in a demanding customer service environment
  • Experience working with electronic rostering systems
  • Fast and accurate data entry skills
  • A current NSW driver’s license

To apply: Fill in the form on this page, then attach your resume and cover letter that addresses the criteria by 5pm FRIDAY 25 JUNE. A position description is available here:2021_MCCS_Customer Service Officer – Rostering PD

Applications that do not specifically address the criteria will not be considered.

The contract is until June 2023 and the pay starts at $26.75 per hour.

We are committed to increasing the workforce participation of Australian Aboriginal and Torres Strait Islander people. Applications are encouraged from Aboriginal and Torres Strait Islander peoples.

We acknowledge the Traditional Custodians of the land on which we work and live. We pay our respects to the Elders, past, present and future, and recognise their continuing connection and contribution to this land. We embrace Aboriginal values: community, helping and respectful care of our elders.

We are a member of ACON’s Pride in Health + Wellbeing program that provides support in the provision of LGBTI inclusive services for the health and wellbeing sector.

We support EEO principles and have a smoke free environment.

We are a good employer:

Voice Project awarded ADSSI Limited a “Best Workplace Award” in 2021.  Staff engagement, as measured by Voice Project, is exceptional at 92%.

The successful applicant will be required to undergo an aged care part exclusion police check and a medical assessment. People with criminal records are not automatically barred from applying for this position.  Each application will be considered on its merits. The criminal offences that preclude a person from working in aged care are:

  • a conviction for murder or sexual assault; or
  • a conviction of, and sentence to imprisonment for, any other form of assault.

Any person with a conviction for a precluding offence must not be employed, contracted, hired, retained, or accepted by an aged care service subsidised by the Commonwealth.

The best places to get confidential advice on how your criminal history might affect your chances in this job include LawAccess NSW on 1300 888 529, the Aboriginal Legal Service on 1800 765 767 or your local Community Legal Centre.

Submit your application now:

Position Vacant Application

Hidden
Name(Required)
Address(Required)

Resumé & Cover Letter

Please attach your Resumé & Cover Letter
Accepted file types: doc, docx, pdf, Max. file size: 256 MB.
Only .doc .docx or pdf
Accepted file types: doc, docx, pdf, Max. file size: 256 MB.
Only .doc .docx or pdf