Skip to content

Important message regarding Coronavirus (COVID-19)

This page is regularly updated - the most recent information appears at the top of the page. Please scroll down to view other information.

27 April, 2020

Please see below for an updated on MCCS’s continued response to the Coronavirus (COVID-19) pandemic and our commitment to ensure we protect the health, safety and wellbeing of all our valued clients, staff and volunteers.

We are monitoring the COVID-19 pandemic situation daily and taking advice from the Australian Government’s Department of Health and other government agencies as the situation changes. We have created our own COVID-19 taskforce who meet regularly to monitor the circumstances and introduce and adopt changes as they arise.

We will continue to provide the much-needed practical support to our clients and have measures in place to ensure it is safe to do so.  This includes:

  • Screening staff to make sure they are well, have not been overseas in the past 14 days and have not been in contact with anyone else who is unwell with or could have COVID-19.
  • Asking you, and others in your household, the same screening questions we ask staff each time we see you.
  • Providing staff with the appropriate personal protection equipment to ensure their safety and the safety of clients.
  • Ensuring staff continue the use of standard infection control precautions including the use of gloves and handwashing as normal practice.
  • The introduction of more stringent infection control protocols for both drivers and passengers, on all transport services.
  • Implementing precautions in our offices including, increased hand washing, cleaning, social distancing and having staff work from home as much as possible

We trust that you understand that the above actions have been taken to protect you, our staff and volunteers and the general community by doing as much as we can to reduce the spread of COVID-19.

There are also ways you can help prevent the spread of COVID-19:

  • Know the symptoms: fever, cough, shortness of breath, sore throat, fatigue
  • If you or someone in your home is unwell, please call and we will reschedule your service
  • If you fit the specific requirements for self-isolation including recent international travel, or contact with a confirmed diagnosis of COVID -19, you are required to self-isolate for 14 days
  • Wash your hands frequently with soap and water for 20 seconds
  • Cough into the crook of your elbow not into your hands, or, use a tissue, dispose of it carefully then wash your hands
  • Talk to you GP about a flu shot - If you need support to access transport to have the flu shot from your GP or pharmacist, please give us a call.

If you need to change your services or need additional support, please call and let us know or talk with staff when they come to your house to provide your usual service.  We are here to help and, in many circumstances, have the flexibility to provide additional services you may not currently be receiving, for example assistance with online shopping, helping you to use your iPad to connect with family or friends or help with or transport to get your flu vaccination.

Please bear in mind this is a difficult time for everyone, including our committed staff who come to your home to provide support. Unfortunately, we have had reports of some clients and/or their family members being abusive and rude to our staff. This behaviour is disappointing, breaches your responsibilities under your agreement for us to provide service to you, and may result in services being cancelled.

If you have any queries, please call us on 4932 5755.

Stay safe and well, with best wishes

Jenni Allan

Chief Executive Officer

 

 

31 March, 2020

It's a confusing and ever-changing situation for all of us and we hear and see new information multiple times a day - some of it useful, some of it confusing, some of it contradictory or even untrue.

The Government announced today new guidelines on social distancing - key points listed below.
You can read the full article here (and are encouraged you to do so) https://www.abc.net.au/news/2020-03-31/coronavirus-rules-explained-when-you-can-leave-house-in-nsw/12105782,

Here's what you can leave your home for:

  • Work, if a person can't work from home
  • School or an educational institution
  • Shops for food and other essential items
  • Get medical care
  • Exercise, but only if the exercise is done alone or with one other person

 

20 March, 2020

Dear Valued Clients,

I am writing to inform and reassure you about what MCCS is doing to protect the health, safety and wellbeing of all our valued clients, staff and volunteers in response to Coronavirus (COVID-19).

Our services support our clients every day to stay living safely and happily at home.  At difficult times like this, our services will be even more important so that clients can continue to lead their usual daily lives as much as they can, supported by staff that they know and an organisation that they can trust.   Please be assured that we will only send staff to you that have been appropriately health-screened and who have received training on infection control.

If you require different/changed services, please call and let us know or talk with staff when they come to your house to provide your usual service.  We are here to help.

MCCS has put in place many strategies to allow us to continue services and keep you safe;

  • We continue to monitor the situation daily and take advice from the Australian Government’s Department of Health and other government agencies as the situation changes. 
  • Staff have completed training on How to protect yourself and the people you are caring for from infection with COVID-19
  • Unwell staff or volunteers are required to stay at home
  • Staff will continue to use standard infection control precautions including the use of gloves and handwashing as normal practice
  • All social outings, groups, activities, wellbeing programs and events have been postponed until further notice
  • We have introduced more stringent hygiene protocols for both drivers and passengers, on all transport services
  • Precautions in our offices include increased hand washing, cleaning and social distancing 
  • Where possible office-based staff are working from home 
  • We will regularly ask you questions about contact with anyone from overseas, contact with anyone who has been diagnosed with COVID-19 and if you have any cold or flu like symptoms. This is to help keep our staff safe.

We trust that you understand that the above actions have been taken to protect you, our staff and volunteers and the general community by doing as much as we can to reduce the spread of COVID-19. 

There are also ways you can help prevent the spread of COVID-19:

  • Know the symptoms: fever, cough, shortness of breath, sore throat, fatigue
  • If you or someone in your home is unwell, please call and we will reschedule your service
  • If you fit the specific requirements for self-isolation including recent international travel, or contact with a confirmed diagnosis of COVID -19, you are required to self-isolate for 14 days 
  • Wash your hands frequently with soap and water for 20 seconds 
  • Cough into the crook of your elbow not into your hands, or, use a tissue, dispose of it carefully then wash your hands
  • Talk to you GP about a flu shot – it will be more important this year than previously.

If you have any queries, please call us on 02 4932 5755

Stay safe and well,

With best wishes

Jenni Allan

Chief Executive Officer

For more information on how we are ensuring our clients, staff and volunteers stay well, along with how you can help, please click on the link MCCS_Covid19 Client Handout

 

CONTACT US

Translate Our Website

CONTACT US TODAY FOR MORE INFORMATION

  • This field is for validation purposes and should be left unchanged.
ACNC-Registered-Charity-Logo
WelcomeHere_logoMain
Mundoe-Nurra-Ken-Duncan-web

We are committed to reconciliation through our Reconciliation Action Plan. Artwork (above at right): Mundoe-Nurra, by Kevin Duncan.

We affirm the right to equality, respect and fairness for lesbian, gay, bisexual, trans and gender diverse, intersex and queer (LGBTIQ) clients, staff and volunteers.